All order will receiveFREE USPS First Class shipping and all orders over $150 will receiveFREE USPS Priority Mail. Shipping upgrades are available at the time of checkout. We will not ship to states where kratom is banned. If ordering from such states, your order will be canceled and you will be banned as a customer. We ship Monday-Friday Only. We try and ship products on the same day but do not guarantee it. Friday orders are not guaranteed to go out before weekend depending on order volumes and time received. We do not guarantee any shipping time, once the package leaves our possession we have no control. We will fix issues but we cannot control late packages from the shipping services.
To return your product, you should mail your product to: 249 HWY 101, Solana Beach, CA 92075 Suite 526. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We ship all our products from our warehouses in USA, which is based in CA.
Our refund policy is 30 days. Unfortunately, we can’t offer you a refund or exchange after this period.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A full refund of the purchase price of the product will be refunded. Shipping charges on the original shipment cannot be refunded.